Working with a partner in the West Midlands, focus groups and user testing were critical to the conception of this project, in particular liaising with support workers to create a system that worked for them in the field.
A hybrid between modern web concepts familiar to most users as well as areas of the office admin software it would replace, the layout won in focus groups and was validated by the analytical data.
In order to better support mobile support workers we developed an android app for staff use to accompany the website and back end systems.
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